Solver eBIZ is SAAS (Software as a Service) Model Enterprise Resource Planning (ERP) platform, is a product of QDES INFOTECH PRIVATE LIMITED, enabling you to maintain/ manage and store your accounts/ Inventory, Sales Transactions. (Hereafter Platform)

It is disclosed to you, and you hereby understand that you are using the front end of the Platform and the inbuilt software is accessing your data to do the calculations to give you the desired output in form of Reports in excel/csv/PDF format.

Access to and use of the Platform is subject to these terms and conditions of use (“Terms of Use”). “You” mean and include all users of the Platform including Members/Clients/ Individuals and Corporates/ Institutions. The definitions of this terms of use shall be read in conjunction with the Privacy policy and to those which definitions are not given, the generic usage meaning has to be taken. By signing into the SOLVER eBIZ Platform you agree to the below terms and conditions: -

Definition

SOLVER eBIZ/ We/us/our denotes SOLVER eBIZ the brand of QDES Infotech PVT LTD.

Company – QDES Infotech Pvt Ltd

Platform – Solver eBiz as a service and related storage or cloud space. It shall include any information or services made available by SOLVER eBIZ, regardless of the medium, and shall include, without limitation any affiliated websites, mobile applications, videos, products, and applications we make available. We reserve the right at any time, and from time to time, to modify, suspend or discontinue (temporarily or permanently) the Platform, or any part of the Platform, with or without notice.

Data: your accounting/ Inventory/ Sales Transactions input you feed to the platform.

You/Client/user denotes the user/customer of SOLVER eBIZ.

New user – The Client who is registering or availing the SOLVER eBIZ services for the first time, including free trial period.

• The Platform is not intended for kids/minors.
• We shall not publish any materials or contents which are harmful or misleading to the general public in our sites or web space.
• The contents in the Platform shall be totally managed by You and We shall in no manner interfere with the inputs you make, except only when requested by you for technical support or by legal authorities formally. Our inbuilt software is only processing the data as per your instruction using our SAAS application. No manual or outside technical interference is made. The report as per you input and requirement shall be generated at your command.
• The Organisation availing the services of the Platform should provide their details of organisations, the needs of the Clients/organisation.

We have different packages of services, which are previously announced to You by our marketing team, website, social media, brochures etc. and you are free to choose your convenient package from them. You are free to change the package chosen and we shall assist you for the shift. But kindly note that only 3 package changes are allowed within 60 days.

• SOLVER eBIZ shall not be responsible for the misidentified Packages provided or wrong selection of the facilities by you.
• SOLVER eBIZ is only providing Platform for the organisations/ individuals/ institutions to maintain /Manage and store their data.
• The Commercial terms shall be signed separately with each clients/ customers individually.
• The Platform shall not be responsible for the security of any insider information shared on our Platform by the You or vice versa.
• The Risk of sharing your data to the Platform is with you. We provide available and technically robust safety systems to protect our platform from malwares, hackers and the like. But we shall not be responsible for any high-tech intervention by any third party or miscreants to the Platform. If such an event is noticed, we shall take urgent action to protect the platform with the support of the technical team and legal authorities.
• SOLVER eBIZ reserves the right to modify the terms of use at our discretion.
• Privacy Policy contains further information about how data is collected, used and made available on or by the Platform. It is made part of this terms of usage.Click here

SOLVER eBIZ Intellectual Property

Your Limited License to our Intellectual Property.

The materials used and displayed on the Platform and our sites, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of SOLVER eBIZ, or its affiliates or licensors and are protected by copyright, trademark and other laws. Any such content may be used solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the written permission of SOLVER eBIZ. SOLVER eBIZ grants you a personal, non-exclusive, non-transferable, revocable license to use the Site and any materials on the site for allotted commercial purposes subject to these Terms of Use.

SOLVER eBIZ Trademarks And Logos

The terms SOLVER eBIZ, Afi Technologies, QDES Infotech including its trademarks and services marks, and associated logos and all related names, logos, product and service names, designs and slogans are Intellectual Property of SOLVER eBIZ or its affiliates or licensors. You may not use such marks without the prior written permission of SOLVER eBIZ. All other names, logos, product and service names, designs and slogans on the Site are the intellectual property of their respective owners.

Registration With SOLVER eBIZ

You understand that we are facilitators for the Cloud space provided to you.

You can choose from the various packages offered to you. If you need any assistance in such selection our technical team shall be there to help you understand various specifications of the packages. The final choice and selection shall be yours.

You shall be given unique credentials to login to your space selected. You can choose the number of login credentials to your space each having different login password to identify the person who is using the cloud space.

You shall upload, amend, delete or transfer any file, image or data to the cloud space you own and it shall be your own responsibility to protect it and manage the content therein.

You can avail the 14 day free trial period if only you are a new user to our account, as mentioned above, so that you get familiarised with our services. It is not mandate to continue with us after the trial period. You can choose any of our packages after the trial period. You understand the services in the trial period also will be based on the package you choose.

Solver eBIZ provides free registration under the subscription plan ‘Free Plan’. The Free Plan has only limited services under it. You shall register and subscribe the Free Plan of Solver eBIZ which is exempted from subscription fees. Solver eBIZ has the rights to discontinue or modify the features and other offerings under the Free Plan at any course of time without any service interruption to the clients those who already subscribed the Free Plan.

Payments And Refund

All payments need to be made in advance. You will receive an email notification when the payments are due. You can pay using the online payment gateway or direct bank transfer or as mentioned in the Purchase Order (PO) or any other agreement with us.

Payment made to the Platform is not refundable for whatsoever reason, except for lack of service due to technical fault from our side. The listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes and cess will be added to SOLVER eBIZ's invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.

The service would be suspended if the payment is not made within the due date. Once suspended, the account can be reinstated only after paying all outstanding dues and late fees, within a reasonable time (at the discretion of SOLVER eBIZ). Non-payment for three consecutive months will result in suspension of the service. Non-usage of Solver eBIZ account, i.e. zero transaction entries, for three consecutive months under the Free plan will result in termination of service.

If the payment is not made in by the payment due date, we shall levy a late payment fee, which will be 10% of the bill amount.

Data Retention:

Once suspended all Data will be kept in server as per the package policy you opted.

Upon suspension of service your data can be retrieved/ reports generated only after paying the entire dues. The data will be available only for 60 days from the date of suspension of service. Solver eBIZ will not keep the data of any terminated accounts and further revival of account purely subject to the discretion of Solver eBIZ

If you have an existing account with SOLVER eBIZ, your next accounts will not be considered as new for the benefit of this clause. If You switch from your existing account and create a new account, you will not be eligible for the promotions, offers and refunds that are applicable for new user. If you are terminated for any violations listed in this ToS, you will not be eligible for any refund.

Service

In exchange for the fees you pay in advance, as per the package selected by You, we will provide software service, so long as You abide by the terms and conditions that are set out on this page, and in any other agreements that relate to the services we may provide to You. We will provide the services according to the specifications listed for the package pre-selected by You during the signup process.

Backup Policy -> Data Security

We assure maximum hindrance free uptime.

Service Data: The Platform do not own the Cloud space on which your data is saved. We have valid binding agreements with our cloud operators. They shall be responsible for the storage or destruction of your data. You are free to check with our team regarding our cloud operators details. When you sign this terms and conditions you also give permission to store your data with such third-party cloud operator. We understand that you entrust your data with us only for your business processing.

Acceptable Usage Policy

SOLVER eBIZ Platform strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. As such, we will not provide services to those that are using our services for: Hacking, which includes, for example penetrating or attempting to access, without authorization, another computer or network. Port scans, stealth scans, and fraudulent credit card “phishing” techniques are also prohibited. Input of any data that infringes on another’s copyright or other intellectual property rights, Spamming, or sending of bulk unsolicited emails to the email ids provided in our site. We maintain a strict policy on spamming, which includes the sending of unauthorized commercial messages by use of our services, we reserve the right to refuse or terminate service based on reasonable indications that you are engaged in spamming of any sort.

Spam Policy

We take a zero-tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. Sites advertised via SPAM (Spam advertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or user net/newsgroups. No organization or entity listed in the ROKSO may be allowed to use our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated. SOLVER eBIZ reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. SOLVER eBIZ reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean-up fee. This cost of the clean-up fee is entirely at the discretion of SOLVER eBIZ.

Service Availability

We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to maintenance, test procedures or other technical work, including network upgrades, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs, with prior notice given to you. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service.

Upon scheduled downtime or other technical update, We shall provide notice to the Customers at least 48 hours in advance of such interruption where possible. we shall not be liable to the Customer for any adverse consequences of such service interruption.

Indemnification

If SOLVER eBIZ is sued or challenged with a lawsuit from a third party because of your action, omission, negligence, ignorance or deliberation with the services, or as an affiliate, you agree to indemnify SOLVER eBIZ in such litigations and proceedings or pays to settle the dispute on behalf of SOLVER eBIZ. In legal terms, this is called “indemnification.” Not only do you agree to reimburse SOLVER eBIZ for what it pays to satisfy a judgment or settle a case, you also agree to compensate SOLVER eBIZ for the damages caused including but not limited to reasonable attorney’s fees, court expenses, travel and all other costs incurred by SOLVER eBIZ thereby.

Disclaimer Of Warranties

SOLVER eBIZ EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SOLVER EBIZ MAKES NO WARRANTY THAT ITS SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOLVER EBIZ DOES NOT WARRANT, NOR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR RESULTS OF, ANY OF THE SERVICES IT PROVIDES, IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

Limitation Of Liability

IN NO EVENT SHALL SOLVER eBIZ BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFIT OR GOODWILL, FOR ANY MATTER, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTIES, EITHER EXPRESS OR IMPLIED, ANY BREACH OF THIS AGREEMENT OR ITS INCORPORATED AGREEMENTS AND POLICIES, YOUR INABILITY TO USE THE SOFTWARE OR SERVICES, YOUR LOSS OF DATA OR FILES OR OTHERWISE, EVEN IF SOLVER EBIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, our liability is limited to the full extent permitted by law. You agree that in no event shall our maximum aggregate liability exceed the total amount paid by you for the services in dispute purchased from us, or, in the event of liability of SOLVER eBIZ due to your enrolment in the affiliate program.

Third Party Services

SOLVER eBIZ assumes no responsibility or liability whatsoever for the Third-Party Products and Services rendered to or by you, either through the Platform provided by us or outside the purview of the services of the SOLVER eBIZ. In that sense, we reiterate that We are only facilitating the services provided to you and we shall engage only with credible space owners and shall have separate agreements binding our rights and services towards you. Also, we have engaged third party e-payment gateway for the monetary transaction and you are hereby cautioned that they may have their own procedures and protocols, either self-imposed or imposed by government or international agencies. While using the payment gateway you are bound to respect the same and We, SOLVER eBIZ shall not be responsible for the consequences.

Choice Of Law And Place To Resolve Disputes

You irrevocably consent to the exclusive jurisdiction and venue of the state courts in Ernakulam, Kerala, for all disputes arising out of or relating to these TOS or the Services that are heard in court.

Validity OF Terms of Service (TOS)

This TOS is the entire agreement regarding your use of the Services and it supersedes any prior or concurrent communications or agreements between you and SOLVER eBIZ regarding the Services. If any clauses become redundant or inapplicable by change or implication of any law or by a court order, then all other clauses shall remain in force except for those which have become redundant and inapplicable by law or by a court order.

Change In Terms

Due to our evolving business, and the changing nature of the web industry, these terms of service may change. We will post the changes here, and your continued use of the service means you accept the changes we have made.

Confidentiality

We are committed to take utmost care and caution regarding the confidentiality of your data. Though this Agreement, no confidentiality agreement is being deemed to have been transferred from you to us. You upload your content to the platform provided by us and you alone shall be responsible for it. Your data shall be analyzed, modified as per your requirement and report shall be generated by our software. Hence the content and subject matter / data is not considered as shared to SOLVER eBIZ. Even then we shall keep your data expressly conveyed to us as confidential and you are also requested to keep the confidential data, which includes source details, login credentials, negotiated service amounts etc. of SOLVER eBIZ safe from infringement or sharing. Any breach of confidentiality clause shall result in the termination of this Agreement.

Solicitation

You shall not, solicit the employees of SOLVER eBIZ and shall not employee them in a permanent or temporary role for 3 years from the end date of agreement/assignment.

Advertisement

You hereby give permission to use your logo and business name for the promotion and advertisement purpose of SOLVER eBIZ to be shown as client and nothing more than that. If such name or logo is to be used in any context other than to be shown in the list of customers, SOLVER eBIZ shall seek written permission from you.

Relationship

This Agreement do not provide any relationship between you and SOLVER eBIZ other than those which are expressly stated hereinabove. To make it clear, this Terms of Service do not constitute any employer- employee, principal- agent, contract or distributor relation between you and SOLVER eBIZ.